As part of the Delaware County Chamber of Commerce ongoing initiative to respond to member needs, an online learning center has been opened to help businesses meet their training needs in three key areas:
- Leadership, Management, and Supervisory Skills
- Sales and Customer Service Skills
- Human Resource Compliance Skills
In a self-paced, online learning environment, staff can learn and enhance various skills including how to create a productive working environment, effective delegation, conflict management, working in a remote environment, working post-COVID and much more.
Sales and customer service modules focus on handling client or customer attitudes and objections, negotiating styles and effective sales negotiation and the dos and don’ts of effective customer services.
Human resources modules include diversity and inclusion training, micro-inequities, process of stereotyping and methods of exclusion, among other topics.
Each module is priced at a reduced rate of $45 per person.